Shipping & Returns

Shipping:

 

We proudly offer FREE Worldwide Shipping on all orders over $99USD and for most orders we ship using ePacket when available. Shipping for orders under $99USD is only $6USD worldwide.

We have stock ready in our warehouses which are located in Australia, China, France, United Kingdom and the United States.

Please note that we require between 1 to 3 working days on average to fulfil your order before dispatching it (this can sometimes creep out to 5 days in busy periods). Rest-assured we are doing everything we can to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is within 3 to 4 weeks. Please consider any holidays that might impact delivery times.

We cannot refund or cancel orders in transit.

We have complimentary transit insurance which covers packages lost in transit. Once the item has been dispatched, this transit insurance can only be activated 80 days after dispatch at which point we can offer a replacement or full refund.

 

Returns:

On some items we can offer a 'Free Return' service. With our 'Free Return' service, you get 10 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast! Items eligible for the Free Return Service are mentioned in their product descriptions.

Steps for the Free Returns service:

  1. Email smile@flashretro.com with your order details requesting the return 
  2. We will then arrange for a return label and will email it to you
  3. Take your package to the designated service point/post office
  4. Lastly, wait for the local warehouse to confirm receipt of your returned package

Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.

We are unable to do "change of mind" returns for products not in this service. If you have any questions, please send an email to smile@flashretro.com

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